Privacy Policy

The types of information handled by a casino website usually depend on the services you use. HunnyPlay Casino may collect information directly from you, automatically from your device or from service providers supporting account, payment, verification and security functions.

Account and contact details

• Your name, date of birth, residential or contact details and other information used to create and maintain an account.
• Login details, account identifiers, security information and records of your preferences.
• Information you provide when contacting customer support, making a complaint, asking a question or requesting help with your account.
• Details about responsible gaming choices, account restrictions or other settings you ask to have applied.

These details may be used to open and administer your account, communicate with you, provide customer support, confirm that account activity is authorised and maintain accurate records. They may also be used to identify unusual activity or protect the account from misuse.

Verification and identity information

For account verification, age checks, security screening and anti-fraud processes, you may be asked to provide identity or verification documents. These may include documents or information that confirm your identity, age, address or eligibility to use the service. The website may also receive information about verification results and checks completed by specialist service providers.

Verification information is used to help prevent fraud, identity misuse, underage access, money laundering and other unlawful or unauthorised activity. It may also be used to meet legal and operational obligations that apply to online gambling services. Only information relevant to the applicable check should be requested, and access should be limited to people or providers who need it for an authorised purpose.

Payment and transaction records

When you deposit, withdraw or otherwise use account funds, records may be created about the transaction. These records can include the amount, date, status, payment method, account details and information needed to investigate a payment or prevent fraud. Payment information may be handled by payment providers or financial service providers supporting the transaction.

Transaction information is used to process deposits and withdrawals, maintain account records, respond to payment questions, detect suspicious activity, resolve disputes and meet financial, accounting and legal responsibilities. Payment details should not be sent through unsecured or unofficial communication channels.

Device, usage and technical information

• IP address, approximate location information and information about the network used to connect to the website.
• Device type, operating system, browser type, language, screen settings and similar technical details.
• Pages visited, features used, session information, error reports and general interaction with the website.
• Cookie identifiers and related information about preferences, website performance and security.

This information may be used to keep the website working, remember settings, improve performance, understand how features are used, detect technical problems, protect accounts and identify potentially harmful or fraudulent activity. Technical information may sometimes be combined with account information where necessary for security, support or service administration.

You may have rights in relation to the personal information held about you. These rights can depend on the type of information, the reason it is held and any legal or security requirements that apply. Requests will be considered carefully, and reasonable steps may be taken to confirm your identity before information is released or changed.

How to make a request

To exercise your privacy rights, contact support@hunnyplaycasino.online. Please explain what you are requesting and provide enough information to help locate the relevant account or records. You may use this address to request access to your personal information, correction of inaccurate or incomplete information, deletion of your data where deletion is available, or withdrawal of consent to marketing communications.

• Access: ask for a copy or explanation of personal information held about you, subject to appropriate identity checks and any permitted exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing consent: withdraw your consent to promotional emails or other consent-based marketing. You may also use an unsubscribe option included in a marketing message where available.

A request to delete information or withdraw marketing consent does not necessarily close an account or stop all service communications. Messages needed for account security, transactions, verification, support, responsible gaming, legal notices or other essential administration may still be sent. If you want to stop using an account, follow the available account closure process or contact support.

Retention of information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling, record keeping and legal responsibilities. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. This can include identity, payment, transaction, communications and account activity records.

When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use, subject to technical, legal and operational requirements. Closing an account does not automatically remove every record connected with it, particularly where records are needed to prevent fraud, resolve a dispute or demonstrate that required checks and transactions were completed.

Marketing preferences and policy changes

Marketing communications are intended to provide information about services, features or offers that may be relevant to players. You can change your marketing preferences by using an unsubscribe link where available or by contacting support@hunnyplaycasino.online. A request to stop marketing may take a reasonable time to apply across all communication systems, but essential account messages are separate from promotional communications.

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The updated version will be made available on the website. Players should review this page from time to time so they understand how information is handled. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.